Close

Cart

Total $0.00

Checkout

New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel’s housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017.

Implementing ALICE has had an immediate impact on staff productivity throughout the hotel. Prior to ALICE, the Kimberly ran their operations with pen and paper, walkie talkies, and a fair bit of staff locomotion (hotel employees frequently traversed the hotel to relay tasks and information to one another).

Now, all guest requests and internal work orders are placed by all staff directly into ALICE. And, in just a few short months, the Kimberly’s staff have all but ditched the noisy and unreliable walkie talkies. Attendant productivity increases are evident across the board, none more so than in the engineering department (one of the more mobile of the hotel’s staff teams). From prosaic tasks, like changing a lightbulb, to more complicated feats, like fixing an HVAC system, all work orders are assigned, accepted, and closed right in ALICE, obviating the need to ride the elevators back and forth between the main office and where the team is needed next. The Kimberly’s Director of IT, Kevin Fullerton, says the “photo attachments” feature in ALICE has been incredibly impactful in this regard. Because staff can now snap a photo of something on their mobile devices and attach it to a task in ALICE, the engineering team now knows exactly what to expect - and what tools to bring - when they head to their next job. “Previously, when someone said there was a small scratch in the wall, and it turned out to be a big gash, engineering would have to return to the office to collect a different set of tools. Now, because there’s a photo of the issue, the team can come prepared, saving a lot of time in the process,” Mr. Fullterton added. 

As a manager, Mr. Fullerton also appreciates the accountability and consequent motivation ALICE has brought to his employees. Part of the reason why ALICE has had such an impact on  staff productivity, he says, is because of the healthy does of competition it’s introduced on-property. Over a few short months, he’s seen response times on tasks decrease dramatically, as employees race with one another to accept and complete tasks.

Mr. Fullerton admits he and other managers had reservations about introducing technology to his diverse staff, some of whom aren’t necessarily “tech savvy.” He says he’s been surprised, however, by how quickly everyone, “from our youngest to our oldest,” has taken to ALICE. He attributes part of this embrace to how user-friendly ALICE is in comparison to other legacy hotel technology systems, as well as to how hands-on and supportive ALICE’s client success team is. 

About ALICE

By joining all of your hotel departments with a single operations platform for internal communication and task management, ALICE helps your staff act as a team to provide consistently excellent service. ALICE’s main product - ALICE Suite - brings together your front office, concierge, housekeeping, and maintenance teams, and connects your guests to your hotel with our app and SMS tools. The ALICE platform is also available as specialized software and mobile applications for your staff (ALICE Staff), your concierge (ALICE Concierge) and your guests (ALICE Guest). Each module can be integrated with your PMS, POS, and third party management systems. ALICE’s partners include 3-5 star independent and managed hotels, hotel groups, residential condominiums, serviced apartments, vacation rental companies, and concierge companies looking to provide exceptional service through mobile staff technology and guest communication channels. Third-party service providers also leverage the ALICE API. ALICE was founded in 2013 by Justin Effron, Alex Shashou, and Dmitry Koltunov, and has raised $13.5M to date. 

Contact: Lola Feiger

lola.feiger@alice-app.com / 6178177251

Related News

ALICE Named Forbes Travel Guide’s Official Staff Operations Technology Provider for 2018

ALICE Voted a Top Staff Task Management & Collaboration Platform in the 2018 HotelTechAwards

ALICE Named a “2018 Best Place to Work in Hotel Tech”

ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

How Hotels Can Increase Revenue Without Putting More Heads in Beds

Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

5 Ways Platforms Can Transform Your Hotel Operations

How a Small Guest Services Team Delivers Five-Star Service

Implementations Director Rafael Lozada Joins ALICE to Help Lead Next Stage of Company Growth

How A Single Hotel Technology Provides This Luxury Wine Country Resort With a "Window Into Every Spectrum of the Guest Experience"

Why Boston’s Best Hotel Decided to Give Its Staff an Upgrade

Amsterdam Manor Beach Resort Improves Staff Communication by Over 60%

What a Popular Weather Chatbot Can Teach the Hospitality Industry About Guest Messaging

Hotel Operations Platform ALICE Wins the TECHPitch For Most Innovative Hotel Technology at HX 2017

Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

Two of Mexico’s Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for a Technology Platform

Scent of a Lobby

Guests At The Greenwich Hotel Have A New Way To Get In Touch With The Front Desk

How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

All News »

Please login or register to post a comment.